Privacy policy

Take five snacks Privacy Policy

Take five snacks ltd takes your privacy and is committed to protecting your personal data and the personal data of your child.

We provide indoor play experiences services for your child and in so doing we will process your personal data and that of your child or children (which for the purposes of this policy, together, shall be referred to as your personal data). Our website and services are not intended to be used by children independently of their parent or guardian. You (as parent or guardian) are responsible for contracting with us and providing any necessary consents on behalf of your child. This privacy policy will inform you as to how we look after your personal data when you visit our website enquiries@thenestchippenham.co.uk (regardless of where you visit it from), when you become a client, purchase our services or otherwise contact us. It will also tell you about your privacy rights and how the law protects you.

References to you or your include references to you as an individual using our services.

Important information and who we are

Purpose of this privacy policy

This privacy policy gives you information about how we collect and use your personal data through your use of this website (including how we collect and process data you provide to us through this website)

Data Controller

Take five snacks Ltd is the data controller with responsibility for your personal data (referred to as take five snacks ltd, we, us or our in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy and the protection of your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the DPO using the information set out in the contact details section (paragraph 10).

The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier in respect of the parent, carer or the child. We also collect data relating to occupation, marital status, title, date of birth, gender, race or ethnic origin, religious or philosophical beliefs, spoken language and identity documents such as copies of birth certificates and passports and photographs. In limited circumstances, we may need to collect information relating to any parental supervision orders, court orders and social services reports in connection with the safeguarding and the health and safety of your child.]

Where you are an employee or a job candidate, in addition to the above (as relevant), details of your qualifications, skills, experience, employment history, salary information, national insurance number, information about entitlement to work in the UK.

Contact Data includes billing address, delivery address, email address, telephone numbers.

Financial Data includes bank account and payment card details. We do not collect your payment card data – a payment provider does this on our behalf.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you interact with and use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Certain personal data we collect are treated as special categories of personal data to which additional protections apply under data protection law. For example, we may need to collect health data such as in connection with accident or incident forms, dietary requirements, or data relating to special educational needs and/or disabilities (SEND) requirements of your child(ren).

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect personal data relating to criminal convictions. However, because our staff work with children, we are required to perform Disclosure and Barring Service (DBS) checks (which disclose whether an individual has a criminal record) on personnel and candidates.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in forms either online or in person or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our products or services;

create an account on our website;

subscribe to our service or publications;

request marketing to be sent to you; or

give us feedback or contact us.

. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy on our website for further details

. Information we receive from other sources. We may receive personal data about you from various third parties as set out below:

. As part of pre-employment checks, we may receive information about you from third parties (including former employers and the Disclosure and Barring Service) about you.

. Technical Data is collected from analytics providers such as Google and WordPress, for reporting and monitoring purposes.

How we use your personal data

Legal basis

The law requires us to have a legal basis for collecting and using your personal data. There are six such permitted legal bases for processing personal data. We primarily rely on one or more of the following legal bases:

. Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

. Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

. Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

. Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use

Type of data

Legal basis

To register you as a new customer and/or to provide our services to you

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(d) Financial

(e) Transaction

(f) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Contacting you to respond to an requests, complaints and enquiries you have submitted to us

(b) Notifying you about changes to our privacy policy

(a) Identity

(b) Contact

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Compliance with applicable laws relating to our operations including legal and regulatory obligations applying to us and judicial or administrative orders regarding safeguarding, special needs, accessibility, disabilities, special needs.

(a) Identity

(b) Contact

(d) Transactions

(e) Technical

(f) Usage

(g) Profile

Necessary for compliance with a legal obligation.

To conduct investigations required for safeguarding, detecting, investigating and preventing breaches of policy, criminal offences and as otherwise required under applicable laws. Liaise with regulatory bodies, governmental bodies and the police to ensure compliance and the safety and welfare of the children.

(a) Identity

(b) Contact

(d) Transactions

(e) Technical

(f) Usage

(g) Profile

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to ensure compliance with regulatory framework)

To conduct a recruitment process

(a) Identity Data

(b) Contact Data

(a) Necessary for our legitimate interests (of running a recruitment process and keeping records of such process)

(b) Necessary to comply with a legal obligation (for example, in some cases it is necessary to check a successful applicant’s eligibility to work in the UK or to conduct a Disclosure and Barring Service check for criminal records)

(d) In relation to any special category personal data, we will satisfy the following additional conditions: processing necessary for the purposes of carrying out our obligations and exercising specific rights under employment, social security and/or social protection law and, otherwise, only with your explicit consent

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data

(a) Identity

(b) Contact

(d) Usage

(e) Profile

(f) Marketing and Communications

(a) Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)

(b) Consent, having obtained your prior consent to receiving direct marketing communications

Health and safety including health and safety assessments and record keeping including to prevent communicable health or medical conditions and viruses such as COVID-19, administration of first aid, providing a safe environment at our premises and compliance with related legal obligations.

(a) Identity

(b) Contact

(a) Necessary for compliance with a legal obligation.

(b) Our legitimate interest in carrying out the processing for the purpose of ensuring safety at our premises

(d) Where we obtain your explicit consent (this legal basis is only used in relation to processing that is voluntary – it is not used for processing that is necessary or obligatory in any way under the foregoing legal bases)

To protect our safety and security and those of our staff, parents, children and

visitors including physical security of our premises, access to and records of visits to our premises, monitoring activity in our premises, CCTV recordings (to the extent that these are used and available) and electronic security (including login records and access details).

(a) Identity

(b) Contact

(d) Usage

(e) Profile

(a) Processing is necessary for compliance with a legal obligation.

(b) Our legitimate interest in carrying out the processing for the purpose of child safeguarding and ensuring safety and wellbeing of individuals and the physical and electronic security of our business.

Establishing, exercising and defending legal rights, including investigating and responding to claims against us and our staff

(a) Identity

(b) Contact

(d) Transactions

(e) Technical

(f) Usage

(g) Profile

(a) Processing is necessary for compliance with a legal obligation.

(b) Our legitimate interest in carrying out the processing for the purpose of establishing, exercising or defending our legal rights and our staff.

Direct marketing

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing. Otherwise, we will only send unsolicited electronic direct marketing communications with your consent.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links within any marketing communication sent to you or by contacting us.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

For more information about the cookies we use and how to change your cookie preferences, please see our website.

Disclosures of your personal data

Sometimes we need to disclose your personal data to other people.

We may need to share your personal data with other companies in our group for our general business, for management purposes, for managing our businesses, incident and accident reporting, authorisations/approvals with relevant decision makers, parental reporting and where systems and services are provided on a shared basis.

We may share your personal data where necessary with the External Third Parties set out below, who provide support integral to the provision of our services and enable us to operate, such as:

Service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located outside of the UK and the European Economic Area and may, for example, provide services such as credit card processing, providing and managing software systems (including electronic point of sale, financial, booking and payment systems), advertising and marketing services, IT services, email services, data hosting and cloud storage, debt collection and management, and customer satisfaction surveys. Our service providers and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by us (or a member of our group of companies).

. Regulatory bodies, courts and the police acting based in the UK.

Governmental bodies acting based in the UK who inspect our services relating to children.

. The UK government’s Disclosure and Barring Service and background, identity and/or credit check providers.

. Professional advisers including lawyers, bankers, auditors, insurers and employment and recruitment agencies based in the UK (or other relevant jurisdictions) who provide consultancy, banking, legal, insurance, accounting and recruitment services.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, we will, so far as possible, share anonymised data with the other parties before the transaction completes. Once the transaction is completed, we will share the personal data with the other parties if and to the extent required under the terms of the transaction, and in any case, in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.

Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

. We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.

. Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see below for further information.

Your legal rights

You have a number of rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see “Opting out of Marketing” in paragraph 4 for details of how to object to receiving direct marketing communications).

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

* If you want us to establish the data’s accuracy;

Where our use of the data is unlawful but you do not want us to erase it;

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please see Contact details (paragraph 10).

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our DPO in the following ways:

Email address: enquiries@thenestchippenham.co.uk

Postal address: 51-52 Market place, Chippenham, SN15 3HU

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thenestchippenham/sumpup.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use sumup to power our online store–you can read more about how Sumup uses your Personal Information here: https://www.sumup/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at filert@me.com or by mail using the details provided below:

Privacy policy

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